Terms and Conditions

Terms and Conditions:

This document explains our position and specific conditions regarding your use of our Internet or “web” sites (collectively, “Site” or “Sites”). By using this Site, you agree to be bound by our Conditions of Use and Privacy Policy (collectively, “Notices and Policies”), in addition to other terms and conditions that may appear throughout our Sites. Durkha Dog Chew reserves the right to make changes to this Site and its Notices and Policies at any time. Each time you use this Site, you should visit and review the then current Notices and Policies that apply to your transactions and use of this Site. If you do not agree to be bound by the then current Notices and Polices, your sole remedy is not to use this Site. Durkha Dog Chew is not responsible for typographical or photographic errors on this Site (see Product Display and Colors and Errors on Site for more information).

DISCLAIMER OF WARRANTIES

You expressly agree that your use of this site is at your sole risk. this site is provided on an “as is” and “as available” basis. Durkha Dog Chew and its officers, directors, and employees, as well as its third-party agents, contractors, distributors, merchants or sponsors (collectively, “third parties”), cannot and do not warrant that your use of this site will be uninterrupted, secure, or error-free. Neither Durkha Dog Chew nor its third parties have any responsibility for your action or inaction in connection with this site or for any damage to your computer or data or any other damage you may incur in connection with your use of this site. Neither Durkha Dog Chew nor its third parties warrant the accuracy, integrity or completeness of the content provided on this site or the products or services offered for sale on this site. Durkha Dog Chew and its third parties specifically disclaim all warranties, whether express or implied, including warranties of title, merchantability, fitness for a particular purpose, title, and non-infringement. no oral or written information or advice given by Durkha Dog Chew, or its third parties shall create a warranty, except where the exclusion or limitation of certain warranties is prohibited by law.

LIMITATION OF LIABILITY

Under no circumstances shall Durkha Dog Chew or its third parties be liable for any direct, indirect, incidental, special, or consequential damages that result from your use or inability to use this site, including your reliance on any information obtained from this site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operating or transmissions, or any failure of performance. the foregoing limitation of liability shall apply in any action, whether in contract, tort, or any other claim, even if an authorized representative of Durkha Dog Chew has been advised of or should have knowledge of the possibility of such damages. by your use of this site, you acknowledge that this paragraph shall apply to all content, merchandise, and services available through this site, except where the exclusion or limitation of incidental or consequential damages is prohibited by law. some jurisdictions do not allow the exclusion of certain warranties or limitation of damages for incidental or consequential damages, so the foregoing limitations may not apply. in any event, under no circumstances will Durkha Dog Chew be liable to you for any amount exceeding one thousand U.S. dollars ($1,000.00).

INTENDED FOR USERS OVER 13 YEARS OF AGE

The safety of children is very important to us. Although this Site is intended for use by persons at least 13 years of age, and we have processes in place to help prevent participation in our Site communities and services by persons under 13 years of age at time of registration, Durkha Dog Chew cannot prohibit minors from visiting our Sites and must rely on parents and guardians (at least 18 years of age at time of use) to decide which materials are appropriate for children under 13. Durkha Dog Chew will not knowingly collect personal information from children. Please see our Privacy Policy for more information.

LIMITATIONS REGARDING INFORMATION, ARTICLES AND ADVICE

Durkha Dog Chew offers articles, information, and advice to pet parents through this Site for educational purposes only. Any information offered through this Site is not intended to diagnose, treat, or cure your pet, and is not a substitute for veterinary care provided by a licensed veterinarian. For any medical or health related advice concerning the care and treatment of your pet, contact your regular veterinarian or local animal hospital.

PRODUCT DISPLAY AND COLORS

This Site attempts to display product images as accurately as possible. However, we cannot guarantee that the color you see matches the product color. Note that the display of color may depend, in part, upon the monitor you are using.

ERRORS ON SITE

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered and Durkha Dog Chew reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted, whether or not the order has been confirmed and/or your credit/debit card has been charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, Durkha Dog Chew will issue a credit to your credit/debit card account in the amount of the charge. Individual bank policies will control when this amount is credited to your account. (If you are not fully satisfied with your purchase, you may return it in accordance with the Durkha Dog Chew Return Policy.)

PRICING

Online prices, offers and selection may vary between retail stores and Sites, and are subject to change. We reserve the right to limit sales, including the right to refuse sales.

SALES TAX

Because Durkha Dog Chew does business throughout the United States and Canada and collects and remits sales tax as required by law, this Site also collects and remits sales tax as appropriate.

PAYING FOR YOUR ORDER

You may pay for your order with a debit card or major credit card and PayPal®. We accept Visa®, MasterCard®, American Express® and Discover® Card, and debit cards with a MasterCard® or Visa® logo.

Generally, credit/debit cards are not charged by Durkha Dog Chew until we either ship the order to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit/debit card issuer at the time you place the order, which may have an effect on your available credit.

Orders paid for using PayPal and authorize.net will be debited at the time orders are placed. When using PayPal as your payment method, payment processing and how your credit/debit card or checking account is charged is at the sole discretion of PayPal.

COUPONS

If using a coupon code, it must be entered during checkout in the designated Coupon Code field to redeem the respective offer. Coupons may not be combined with other coupons or promotional offers, are limited to one per transaction, and may not be redeemed for cash, credit, or refund. See other restrictions in the terms of each offer. Durkha Dog Chew reserves the right to restrict the use of coupons on certain products, weight and destination fees, and expedited shipping charges. Online coupons are not valid in Durkha Dog Chew stores unless otherwise stated in the offer terms.

VALIDATING YOUR ORDER

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and/or shipping address. We reserve the right to reject any order you place with us and/or limit quantities on any order, without giving a reason. If we reject your order, we will attempt to notify you using the email address you have provided with the order. Generally, your credit/debit card will not be charged if we reject an order; however, we will process a refund if a charge has been made against your card.

RETURN POLICY

All sales made through this Site are subject to Durkha Dog Chew’s Return Policy.

ORDER LIMITATIONS/LIMITED QUANTITIES

Durkha Dog Chew may, at its sole discretion, limit or cancel quantities purchased per person, per household, or per order. Restrictions may include orders placed by the same Site account, the same credit/debit card, and orders that use the same billing and/or shipping address. In the event we make a change to your order, we will attempt to notify you by the email and/or billing address provided with your order. Durkha Dog Chew reserves the right to limit or prohibit sales to dealers.

SHIPPING

All orders placed on this Site are subject to product availability and will be shipped according to our Site shipping terms. In the rare event that your order never arrives, we must receive notification of lost items via email and/or phone (as provided in our shipping terms) within sixty (60) days of receipt of the shipping confirmation email.

INDEMNITY

You agree to indemnify and hold Durkha Dog Chew and its officers, agents, employees and other partners and Third Parties harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any other third party due to or arising out of your use of this Site, including your use of this Site to provide a link to another site or to upload content or other information to this Site.

DISPUTES

This Site is operated by Durkha Dog Chew, with offices in the United States of America. If there is any dispute regarding this Site, by using this Site, you agree that the dispute will be governed by the laws of the State of New York without regard to its conflict of law provisions. You agree to personal jurisdiction and venue in the state and federal courts of the State of Washington, WA.

TERMINATION OF SITE USE

Durkha Dog Chew, in its sole discretion, may terminate your retail account, membership registration, or similar uses of this Site at any time. You are personally liable for any orders that you place or charges that you incur prior to your termination. Durkha Dog Chew reserves the right to change, suspend, or discontinue all or any aspects of this Site at any time, without prior notice. Upon termination, you will have no account or similar Site membership rights to the Site. Our proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any such termination. Durkha Dog Chew may provide notice of termination by regular mail or email.

ADDITIONAL TERMS GOVERNING YOUR USE OF OUR PET COMMUNITY AND SIMILAR INTERACTIVE SERVICES SITES

Participation by Durkha Dog Chew Associates Strictly Limited Under the terms of Durkha Dog Chew’s Insider Trading and Computer Usage Policies, and in particular, in light of the potential for unintentional disclosure of material nonpublic information, Durkha Dog Chew associates, officers, associates and consultants (“Durkha Dog Chew associates”), and anyone living in the same household with Durkha Dog Chew associates, are prohibited from participating in electronic chat rooms, internet discussion or message boards, or any similar forms of social and media networking, to communicate about Durkha Dog Chew or other companies with which we do business.

Participation by any Durkha Dog Chew associate in the Durkha Dog Chew Pet Community is limited to setting up a profile and viewing the community. Interactive discussions are strictly prohibited, and any violation may result in discipline, up to and including termination pursuant to Durkha Dog Chew’s policies. Please see the relevant Durkha Dog Chew policies and your manager for additional guidance.

ELIGIBILITY AND REGISTRATION

By registering for membership in our Durkha Dog Chew Pet Community and similar service Sites, you agree that you are at least 13 years of age at time of registration; that you are responsible for all activities occurring under your username and for keeping your password secure; and that your use of our Site does not violate our Notices and Policies. As part of the registration process, you must click to agree to our Notices and Policies and will then be asked to select a username and password. You acknowledge that we may refuse to grant you a username that impersonates someone else, is or may be protected by proprietary rights law, or is vulgar, offensive, or otherwise inappropriate, as determined by us in our sole discretion.

We may, in our sole discretion, remove any content that we determine is unlawful, fraudulent, harassing, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or infringes or violates any party’s intellectual property or other proprietary rights or Notices and Policies. This includes comments concerning our competitors, vendors, business partners, service providers, associates, and affiliates.

You further agree that our Pet Community and similar service Sites are available for personal, non-commercial use only and that you may not use our Sites for any illegal or unauthorized purpose. By using our Site, you agree to comply with all local United States and Canada rules regarding online conduct and acceptable content, including laws regulating the export of data from the United States or Canada, and that you are solely responsible for your conduct and any data, text, information, photos, links, and other content that you submit, post, and display on our Sites. You warrant that such content is true and accurate, not false, or misleading, and does not infringe any third party’s trademark, copyright, patent or trade secret or other proprietary rights, including publicity or privacy.

See our Privacy Policy for more details.

ALLEGING COPYRIGHT INFRINGEMENT

If you suspect copyright infringement on our Site, use the following instructions to let us know. We will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act. Be sure to consult with your attorney if you suspect copyright infringement. Send us written notice by fax or regular mail. To expedite our process, please use the following format: Describe the material you believe has been infringed. For example, “The copyrighted work of concern is the picture at www.durkha.pet. Describe the material that you claim is infringing the work you identified in #1 above. Details are important. Tell us how to contact you (including email address). Tell us how to contact the user(s) who posted the material you believe infringes your work (include email address). State the following: “I believe, in good faith, that use of the copyrighted material described above is not authorized by the copyright owner or its authorized representative. I swear, under penalty of perjury, that the information in this notification is true and accurate to the best of my knowledge, and that I am the copyright owner or authorized to act on behalf of the copyright owner of the exclusive right allegedly infringed.”

Be sure to sign your written notice to us. Mail your written notice to Durkha Dog Chew 22630 88th Ave S #110 Kent, WA 98031 If the person(s) who posted the original content sends us a counter notification, we will forward a copy of that notice to the person who filed the first notice and restore the material in question. To file a counter notification with us, send us written notice by fax or regular mail. To expedite our process, please use the following format: Identify the material that Durkha Dog Chew has removed or disabled. Include the specific Internet address or URL. Tell us how to contact you. Include your name, address, telephone number, email address. State that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located (or New York if your address is outside of the United States), and that you will accept service of process from the person who provided notification to Durkha Dog Chew of the infringement or an agent of such person. State the following: “I swear, under penalty of perjury, that the information in this notification is true and accurate to the best of my knowledge and that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.” Be sure to sign your written notice to us. Mail your written notice to Durkha Dog Chew 22630 88th Ave S #110 Kent, WA 98031.

CONTACT US

If you have questions about our Conditions of Use or Privacy Policy, you may contact us by:
1. E-mail: sales@durkhadogchew.com
2. Regular Mail: Durkha Dog Chew 909 Thomas Ave SW, Renton, WA 98057

 

CHANGES/UPDATES TO NOTICES AND POLICIES

Because our Site and stores will continue to implement new technologies and improve the products and services we provide, our Notices and Policies are subject to change. We reserve the right to change or update our Notices and Policies and to modify or terminate the Site for any reason, without notice and without liability to you or any other participating third party. As a Site user, you are responsible for regularly reviewing our Notices and Policies in order to remain informed of our practices and your obligations as you visit and use our Site. Our current Notices and Policies constitute the entire agreement between you and Durkha Dog Chew as you use our Site and supersedes all prior understandings or agreements, written or oral, in this regard.

Refund and Return Policy

We want you and your furry friend to be completely satisfied with your purchase from Durkha Dog Chew Chews and Treats Online. Please read the following Refund and Return Policy carefully to understand our procedures and guidelines for returns and refunds. 

 

1. Returns

 

1.1. We accept returns for items purchased from our website within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.

 

1.2. To initiate a return, please contact our customer support team at sales@durkhadogchew.com  to request a Return Merchandise Authorization (RMA) number. You will need to provide the order number, a description of the item you wish to return, and the reason for the return.

 

1.3. Once you receive the RMA number, please securely package the product, including the RMA number, and send it to the address provided by our customer support team.

 

1.4. Customers are responsible for return shipping costs unless the return is a result of an error on our part, such as receiving a damaged or incorrect product.

 

2. Refunds

 

2.1. Upon receiving the returned product, we will inspect it to ensure it meets our return eligibility criteria. If the product is deemed eligible for a refund, we will process the refund to the original payment method within 5-8 business days.

 

2.2. The refund will include the cost of the returned product, but it will not include the original shipping charges unless the return is a result of an error on our part.

 

2.3. Please note that it may take additional time for your bank or credit card company to process the refund, which is beyond our control.

 

3. Exchanges

 

3.1. If you receive a damaged or defective product and wish to exchange it for the same item, please contact our customer support team to request an exchange. We will provide instructions for returning the damaged or defective product and arrange for a replacement to be sent to you.

 

4. Non-Returnable Items

 

4.1. For health and safety reasons, we do not accept returns on opened or partially used pet treats. We also do not accept returns on products that are perishable or have been personalized.

 

5. Cancellations

 

5.1. Orders may be canceled without penalty if they have not been shipped yet. Please contact our customer support team to inquire about order cancellations.

 

6. Contact Information

 

6.1. If you have any questions or need assistance with a return or refund, please contact our customer support team at sales@Durkha Dog Chew.com 

 

7.Policy Updates

 

7.1. We reserve the right to modify or update this Refund and Return Policy at any time. Please check this policy periodically for changes.

 

By making a purchase from Durkha Dog Chew Chews and Treats Online, you acknowledge that you have read and agreed to this Refund and Return Policy. Your satisfaction and the health of your pet are important to us, and we are here to assist you with any concerns you may have. Thank you for choosing Durkha Dog Chew Chews and Treats Online.

PRIVACY POLICY

1. 
   Introduction

 

This Privacy Policy outlines how Bully Sticks Dog Treat Online Sale (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our services. Your privacy is of utmost importance to us, and we are committed to protecting your personal information.

 

2. Information We Collect

 

2.1. Personal Information: We may collect personal information that you voluntarily provide when making a purchase or interacting with our website. This may include your name, shipping address, billing address, email address, phone number, and payment information.

 

2.2. Usage Information: We collect information about your interaction with our website, including your IP address, browser type, and the pages you visit. This will help us improve the functionality and security of our website.

 

2.3. Cookies: We use cookies and similar tracking technologies to collect information about your browsing and shopping habits on our website. You can manage your cookie preferences through your browser settings.

 

3. How We Use Your Information

 

3.1. We use the information you provide to process your orders, fulfill requests, and provide customer support.

 

3.2. We use your contact information to send order updates, shipping notifications, and other relevant communication.

 

3.3. We may use your information for marketing purposes, such as sending promotional emails or offers. You can opt out of marketing communication at any time.

 

3.4. We may analyze and aggregate non-personal information for business and marketing purposes.

 

4. Disclosure of Your Information

 

4.1. We do not sell or rent your personal information to third parties.

 

4.2. We may share your information with trusted service providers, such as payment processors and shipping partners, to fulfill your orders.

 

4.3. We may disclose your information in response to legal requirements, law enforcement requests, or to protect our rights, privacy, safety, or property.

 

5. Security of Your Information

 

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

 

6. Access and Control Over Your Information

 

You have the right to access, update, and delete your personal information. You can also choose to opt out of marketing communications. To exercise these rights or if you have any privacy-related concerns, please contact us at sales@durkhadogchew.com

 

7. Children’s Privacy

 

Our website is not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children under this age.

 

8. Changes to this Privacy Policy

 

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.

 

9. Contact Information

 

If you have any questions or concerns about our Privacy Policy, please contact us at sales@durkhadogchew.com

 

By using the Durkha Dog Chew Yak Chews and Treat Online Sale, you acknowledge that you have read and agreed to this Privacy Policy. Your privacy is important to us, and we are committed to safeguarding your personal information.